Hertz

Didn’t even bother to help my situation and just advised I go to midway - didn’t even offer to call midway, nothing, I understand it’s the holidays but if I can reserve a car online and pay for it I should be able to swap it for one..... went down the street TO A DIFFERENT LOCATION and they swapped it no problem. You can call your reasons but at the end of the day you failed a customer at this location. Other location earned 5 stars because they didn’t fail me - thanks for nothing