Advanced Maytag Home Appliance Center

Buyer beware! Their technician, Eric, came to diagnose a problem with my grandmother's washing machine, which I was present for. Eric came in, stuck his hand under the machine, which left some dusty residue on his finger. I watched as he wiped his finger on his pants and stated that it was an oil leak, and proceeded to explain that it would be a $500-$600 to repair. I did not see oil anywhere, and there certainly was no oil on his finger. He then explained that he could sell her a new machine and install it for $597.90, but insisted that she (my grandmother) should get to their store immediately to purchase a new washing machine. He charged $99 for his "work" and left, spending no more than thirty seconds of attention on the washing machine. Suspicious of Eric's lack of effort, his instance on my grandmother buying a new washing machine, and the fact that there was no oil on his finger, or on/under the machine, I called another appliance mechanic; one that I know personally. He reinforced my skepticism in Eric's "work", and came to take a look at the machine. He lifted the machine and immediately pointed out that there was no oil leakage whatsoever; none on the floor, none on the machine, nowhere. He then said that he could fix it in approximately 45 minutes, with parts costing $230. I called Advanced Maytag Home Appliance (Eric's employer) the following day and asked an alleged manager to refund my grandmother's $99 due to the technician's lack of effort and his dishonesty regarding an alleged oil leak. The individual claiming to be the manager aggressively defended Eric for approximately one minute, before putting Eric on the phone. I confronted Eric on his seemingly intentional misdiagnosis (oil leak). Eric informed me that they would not refund the $99, even if I proved to him/them that there was no oil leak (I offered to send pictures and/or videos). He stood by his diagnosis of an oil leak. I asked for honesty and fairness by granting a refund, but he continued to rudely refuse, before hanging up. The mechanic that I know personally, purchased the parts for $230, and fixed the machine in 45 minutes. There was no oil leak. Too many companies take advantage of people's lack of knowledge of a product, and they engage in dishonest business practices to make a buck. If you're looking for integrity and honesty in a company/service, please do yourself a favor and look elsewhere.